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Zeno

  • Web & App Development
  • Design System
  • Brand & Growth Strategy

Industry: Corporate Travel, B2B SaaS

Website: zeno.com

The campaign concept — travel managers cast as the hero, Zeno as the superpower.
The concept — travel managers, assemble

One page, one job.

Zeno is a corporate travel management platform: booking, policy and expenses in one place, with content harmonised across NDC, GDS and direct connection fares so a trip can be assembled from the best of each. The Travel Hero campaign speaks to the person who carries all of that internally — the travel manager, whose work is only visible when it goes wrong.

UrbanIQ worked on the campaign concept, the build and the components behind it. A landing page is not a small website. It has no navigation to wander into and nowhere else to go, which means every element either moves someone toward one action or gets cut.

Chapter One

I

Entry · The Brief

A metaphor,
that has to work.

The campaign casts the travel manager as the hero and Zeno as the superpower. It is a real risk: a cape on an enterprise page can read as a company amusing itself. It works here because the difficulties named first are the actual ones — a shifting distribution landscape, travellers who are unhappy, costs pushed up by bookings made outside policy — so the flattery arrives after the recognition.

That pulls two ways at once. The concept has to carry enough feeling to be remembered, and the proof underneath has to stay literal enough to be believed by someone who evaluates booking tools for a living. Costume on top, specifics underneath — and the moment those two swap places, the page stops working.

  1. 01

    Node.Challenge Register

    Costume, or credibility.

    Enterprise software buyers are practised at discounting enthusiasm. A hero metaphor invites exactly that reflex, and once a reader decides a page is performing at them, nothing later in it recovers the ground.

    So the concept holds the top of the page and then steps aside. Below it the claims are ordinary and checkable: fares from several sources in one itinerary, self-service that removes a call to the agency, guest booking for people who do not work there. The metaphor sets the mood; it never carries an argument.

  2. 02

    Node.Challenge Conversion

    Every field is a tax.

    The page exists to produce one thing: a booked demo. But a demo has to reach the right team, and a travel manager in Australia and a procurement lead in the United States are not the same conversation. Role, region and interest are what make the lead routable.

    Each of those fields also costs completions. So the form asks for exactly what routing needs and nothing that merely looks useful on a dashboard — qualification paid for one question at a time.

Engineering notes

01

No way out but the action

No primary navigation, no related links, no footer sitemap inviting a detour. The same call to action repeats at each point where a reader might have decided, phrased the same way every time. A landing page earns its conversion rate mostly by refusing to offer alternatives.

§ 01
02

Proof under the costume

Each capability block states something a buyer can test: fares mixed across sources in a single itinerary, travellers self-serving instead of calling the agency, guests booked and reimbursed without being staff. The concept never has to be true; those sentences do.

§ 02
03

Components, not a one-off

Campaign pages are usually built fast and abandoned faster. This one is assembled from the same components as the rest of the estate, so the next campaign starts from a system rather than from a designer opening a blank file — and a fix to a form field is a fix everywhere it appears.

§ 03
The demo request — role, region and interest are what make a lead routable.
The demo request — qualified by role and region
Right content, right time — NDC, GDS and direct fares in a single itinerary.
Right content, right time
Zeno Concierge — booking and reimbursement for guests outside the organisation.
Zeno Concierge — guest traveller booking

Chapter Two

II

Entry · Closing Remarks

A campaign,
not a brochure.

The result is a page that does one job without apologising for it. The concept gives a familiar role a moment of recognition, the capabilities give a sceptic something to check, and the form asks only what is needed to put the right person on the call.

Travel managers spend their working lives absorbing other people's travel problems, and almost no software addresses them directly. Speaking to that person, then getting out of their way, was the whole point of building it this way.

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